Unwritten rules

The rules that are written down nowhere, made visible together.

Every team has rules that are not written down anywhere: what time people really go home, when you can interrupt someone, whether Friday drinks feel compulsory. If you do not know them, you guess. And guessing costs energy. Make them visible.

When to use it

A new colleague is starting soon

Tip

Fill this in together with the team, for example in a half-hour meeting. Whatever you write down becomes an agreement.

What you fill in

Team or department
Working hours and breaks
Interruptions and availability
Email, Teams and phone calls
Meetings
Drinks, birthdays and lunch
Dress code and workspace
When something goes wrong

The tool runs in your browser. Nothing you type is saved or sent anywhere.

Example result

Made with the example in the tool. With your own details you get your own version, ready to copy.

How we work: Customer Service team Working hours and breaks Everyone starts between 8:00 and 9:30. Lunch is around 12:30; eating with others or on your own are both fine. After 17:30 nobody expects a reply. Interruptions and availability Headphones on means: not now, send a message. We respect "Do not disturb" in Teams. Urgent only means something that will go wrong today. Email, Teams and phone calls Email for anything that can wait. Teams for short questions. Phone calls only after a message first. A reply within one working day is fine. Meetings The agenda goes out the day before. Cameras on is optional. Decisions are in the notes within a day. Drinks, birthdays and lunch Friday drinks are a choice; nobody keeps track of who comes. On birthdays there is cake at 15:00. Signing a card is enough. Dress code and workspace Everyday clothes, except when visiting clients. You can set up your desk however you like. When something goes wrong We report mistakes straight away, without blame. Better one question too many than one too few.